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  • 巨星在线官网:Customer Charter

    Customer Charter

    Hong Kong Domain Name Registration Company Limited (HKDNR) is one of the accredited registrars of Hong Kong Internet Registration Corporation Limited (HKIRC) and is responsible for the registration of Internet domain names under .hk and .香港 country-code top level domain name. These include domain names ending with .com.hk, .org.hk, .gov.hk, .edu.hk, .net.hk, .idv.hk, .公司.香港, .組織.香港, .政府.香港, .教育.香港, .網絡.香港, .個人.香港 and .香港.

    HKDNR is committed to providing .hk and .香港 Internet domain name registration and related services in an effective and customer-centric manner.

     

    Our Commitment

    We strive to provide quality customer service to all of our customers. By doing so, we provide an easily accessible and efficient service.

    Being Accessible

    i)??24/7 service hotline. We also answer enquiries via email and fax

    Service Hotline

    The service hotline +852 2319 1313 is on a round-the-clock basis.

    We aim to answer every enquiry calls within 6 rings*.

    Email

    Our email addresses are: [email protected] (for customer enquiry, complaint, feedback or emergency technical assistance), [email protected] (Marketing Issue), [email protected] (for Service Partners) and [email protected](for the report of phishing, spamvertising and other malicious act on the Internet using .hk domain name).

    Fax

    The fax number is +852 2319 2626

    Mail

    Unit 501, Level 5, Core C, Cyberport 3, 100 Cyberport Road Hong Kong

    We aim to respond to customers’ enquiries within one working day**

    * This indicator is not applicable during periods of volume upsurge in enquiry. For instance, during a special promotion or product launch etc.
    ** This indicator is not applicable if customers cannot be reached by us.

    Being Efficient and Reliable

    ii)??Service Provisions

    We aim at meeting the below service standards

    Service Target of availability / Target to effect the service
    HKDNR Web Site Availability 99.95%
    New Domain Name Activation

    Within 1 hour after successful online payment for application without the need of providing document(s).

    Within 1 working day after receiving required document(s) and payment for application with the need of providing document(s).

    Name Server Change Within 1 hour for domain name under new contract and without the need of providing document. For domain name under old contract or those under new contract but requiring document to be provided, it would be within 10 working hours after the required document and / or payment is received by us.
    Transfer of Domain Name

    Within 3 working days after the required documents and payment are received by us in entirety.

    (This excludes transfer of disputed domain name. We will have to wait for a number of days to effect the transfer in compliance with the Dispute Resolution Policy)

    .hk LOCK Unlock to be done within the next working day after receiving unlock request.
    .hk WATCH Report to be sent to subscribers daily.

    iii)??Responding to Complaint

    We pledge to handle formal complaints as soon as possible. We will ensure handling any complaint without prejudice. We aim at resolving a complaint within 10 working days**** after receiving it. If more time is required for investigation, we will let the complainant know the expected time by which a response will be given.

    **** Not applicable when the customer cannot be contacted by us, or upon repeated complaints or changing of request.

    iv) ?Information Security Policy

    We have established, implemented, operated, monitored, reviewed, maintained and improved a documented Information Security Management System within the context of HKDNR’s overall business activities and the risks it faces. This document constitutes an Information Technology (IT) Security Policy that interested internal and external parties of HKDNR shall observe and follow.

    v) ?Incident Response Procedure and Business Continuity Plan

    An Incident Response Procedure and Business Continuity Plan which provide clear instructions for responding to a number of potential scenarios that may impact the usual business practices and security standard has been established. This Procedure keeps updating regularly for the purpose of mitigating risks, damages and loss of the company.

    Continuous Service Improvement

    We strive to have continuous improvement on service. Customers are welcome to send feedback to us at any time via email, fax, mail or by calling our hotline. All feedback received will be studied to help further customer satisfaction.

  • 中华人民共和国全国人民代表大会公告 2019-09-15
  • 一语惊坛(6月6日):矢志不渝依法治国,努力让正义不会迟到,更不缺席。 2019-09-15
  • 只要自然向前自己的文章,语言的方式个逻辑必然有障碍 2019-09-12
  • 财经 —频道 春城壹网 七彩云南 一网天下 2019-09-08
  • 墨玉县发展农村电商破解脱贫难题 2019-09-08
  • 外媒关注俄研发太空激光炮:太空战或将在“几年内”爆发 2019-09-07
  • 【专题】网络中国节·2018端午节 2019-09-07
  • 南通如皋为应对督察“回头看”违法掩埋危险废物 2019-09-06
  • 在端午品味文化的芳香 2019-09-04
  • 《萨迦格言》——西藏文学史上的宝贵资料 2019-09-04
  • 端午假期首日高速路况:石家庄周边5个高速站口关闭 2019-09-02
  • 荣者归来 李荣浩《有理想》世界巡演济南站今日开票李荣浩有理想 2019-08-31
  • 【昆明天气】最新昆明今天天气,实时提供昆明气温、空气质量、24小时天气预报、生活指数查询 2019-08-31
  • 端午粽“香”让文化情“浓” 2019-08-29
  • 解读:哈尔滨领跑城市冰雪运动发展 南宁六盘水紧追 2019-08-27
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