• 外媒关注“特金会”严密安保:朝方自带卫生间 2019-08-19
  • 【华商侃车NO.193】网约车不再是你想开就能开的了 2019-08-19
  • 一周河北省政府副秘书长吴立芳被查山西孝义市委书记落马 2019-08-18
  • 非遗传承关键要吸引年轻人 2019-08-15
  • 中欧班列让开放之路越走越宽 2019-08-14
  • 【专题】网络中国节·2018端午节 2019-08-14
  • 大足:传承传统文化 弘扬尊老敬老美德 2019-08-04
  • 【地球的盛会文明的聚会艺术的盛宴四海一家足球为人类和平幸福而荣耀!!!普京是当今人类世界最优秀的一代伟人俄罗斯赢啦!!!】 2019-08-01
  • 千万别犯罪!细说警用大杀器!凤凰军机处 2019-08-01
  • 在战火中诞生的党中央机关报(连载五) 2019-07-24
  • 说你好,就是好,不好也得好。 2019-07-24
  • 贡嘎的辉煌文章中国国家地理网 2019-07-24
  • 扬州园林中的美食与戏曲 2019-07-23
  • 【20-30万】最新汽车报价 2019-07-23
  • 大牌开讲了丨男科主任跟你聊聊“性健康”那些事 2019-07-09
  • 2018恒大斯诺克锦标赛:Customer Charter

    Customer Charter

    Hong Kong Domain Name Registration Company Limited (HKDNR) is one of the accredited registrars of Hong Kong Internet Registration Corporation Limited (HKIRC) and is responsible for the registration of Internet domain names under .hk and .香港 country-code top level domain name. These include domain names ending with .com.hk, .org.hk, .gov.hk, .edu.hk, .net.hk, .idv.hk, .公司.香港, .組織.香港, .政府.香港, .教育.香港, .網絡.香港, .個人.香港 and .香港.

    HKDNR is committed to providing .hk and .香港 Internet domain name registration and related services in an effective and customer-centric manner.

     

    Our Commitment

    We strive to provide quality customer service to all of our customers. By doing so, we provide an easily accessible and efficient service.

    Being Accessible

    i)??24/7 service hotline. We also answer enquiries via email and fax

    Service Hotline

    The service hotline +852 2319 1313 is on a round-the-clock basis.

    We aim to answer every enquiry calls within 6 rings*.

    Email

    Our email addresses are: [email protected] (for customer enquiry, complaint, feedback or emergency technical assistance), [email protected] (Marketing Issue), [email protected] (for Service Partners) and [email protected](for the report of phishing, spamvertising and other malicious act on the Internet using .hk domain name).

    Fax

    The fax number is +852 2319 2626

    Mail

    Unit 501, Level 5, Core C, Cyberport 3, 100 Cyberport Road Hong Kong

    We aim to respond to customers’ enquiries within one working day**

    * This indicator is not applicable during periods of volume upsurge in enquiry. For instance, during a special promotion or product launch etc.
    ** This indicator is not applicable if customers cannot be reached by us.

    Being Efficient and Reliable

    ii)??Service Provisions

    We aim at meeting the below service standards

    Service Target of availability / Target to effect the service
    HKDNR Web Site Availability 99.95%
    New Domain Name Activation

    Within 1 hour after successful online payment for application without the need of providing document(s).

    Within 1 working day after receiving required document(s) and payment for application with the need of providing document(s).

    Name Server Change Within 1 hour for domain name under new contract and without the need of providing document. For domain name under old contract or those under new contract but requiring document to be provided, it would be within 10 working hours after the required document and / or payment is received by us.
    Transfer of Domain Name

    Within 3 working days after the required documents and payment are received by us in entirety.

    (This excludes transfer of disputed domain name. We will have to wait for a number of days to effect the transfer in compliance with the Dispute Resolution Policy)

    .hk LOCK Unlock to be done within the next working day after receiving unlock request.
    .hk WATCH Report to be sent to subscribers daily.

    iii)??Responding to Complaint

    We pledge to handle formal complaints as soon as possible. We will ensure handling any complaint without prejudice. We aim at resolving a complaint within 10 working days**** after receiving it. If more time is required for investigation, we will let the complainant know the expected time by which a response will be given.

    **** Not applicable when the customer cannot be contacted by us, or upon repeated complaints or changing of request.

    iv) ?Information Security Policy

    We have established, implemented, operated, monitored, reviewed, maintained and improved a documented Information Security Management System within the context of HKDNR’s overall business activities and the risks it faces. This document constitutes an Information Technology (IT) Security Policy that interested internal and external parties of HKDNR shall observe and follow.

    v) ?Incident Response Procedure and Business Continuity Plan

    An Incident Response Procedure and Business Continuity Plan which provide clear instructions for responding to a number of potential scenarios that may impact the usual business practices and security standard has been established. This Procedure keeps updating regularly for the purpose of mitigating risks, damages and loss of the company.

    Continuous Service Improvement

    We strive to have continuous improvement on service. Customers are welcome to send feedback to us at any time via email, fax, mail or by calling our hotline. All feedback received will be studied to help further customer satisfaction.

  • 外媒关注“特金会”严密安保:朝方自带卫生间 2019-08-19
  • 【华商侃车NO.193】网约车不再是你想开就能开的了 2019-08-19
  • 一周河北省政府副秘书长吴立芳被查山西孝义市委书记落马 2019-08-18
  • 非遗传承关键要吸引年轻人 2019-08-15
  • 中欧班列让开放之路越走越宽 2019-08-14
  • 【专题】网络中国节·2018端午节 2019-08-14
  • 大足:传承传统文化 弘扬尊老敬老美德 2019-08-04
  • 【地球的盛会文明的聚会艺术的盛宴四海一家足球为人类和平幸福而荣耀!!!普京是当今人类世界最优秀的一代伟人俄罗斯赢啦!!!】 2019-08-01
  • 千万别犯罪!细说警用大杀器!凤凰军机处 2019-08-01
  • 在战火中诞生的党中央机关报(连载五) 2019-07-24
  • 说你好,就是好,不好也得好。 2019-07-24
  • 贡嘎的辉煌文章中国国家地理网 2019-07-24
  • 扬州园林中的美食与戏曲 2019-07-23
  • 【20-30万】最新汽车报价 2019-07-23
  • 大牌开讲了丨男科主任跟你聊聊“性健康”那些事 2019-07-09
  • 飞鸽透码是什么意思 快乐扑克3任三玩法 江西彩票时时彩 彩票开奖代码 大乐透后区跨度500期走势图 11选5跨度表 17094期足彩投注策略 腾讯十三水 大乐透走势图带分析的 十一选五任八稳赚组合 老11选5历史开奖数据 玩北京pk10投注平台 3d背景墙 顶尖高手心水论坛 重庆快乐十分预测